Return policy

Last Updated: December 05, 2023

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.

SHIPPING PROCESS
All products available for purchase on are digital products and delivered via digital download only. No physical products are shipped for digital products. Your file(s) will be available to download once payment is confirmed. There will be an opportunity to download right after checkout is complete and payment is received. Download link(s) for product(s) purchased will also be emailed to the email address customer used in the checkout process. Please note, that all digital downloads are tracked in terms of the location of download (via IP Address) and time of the download in order to prevent software fraud.

REFUND PROCESS
Refund requests made after you have purchased our product are handled on a case by case basis and are issued at our sole discretion. Refund requests, if any, must be made within fourteen (14) days of your original purchase. To begin the refund process please contact kirsten@aspentheory.com.

REFUNDS
After receiving approval for your refund request, we will process your refund. Please allow at least seven (7) days from the receipt of your request to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS   
The following items cannot be returned or exchanged:

    Digital Download Products  

Due to the nature of digital download products, we are unable to provide refunds or returns on these products. However, if you have a concern with the quality of your digital download product, please contact us at kirsten@aspentheory.com for assistance.   

QUESTIONS
If you have any questions concerning our return policy, please contact us at:
kirsten@aspentheory.com